Frequently Asked Questions (FAQ)

We offer a full range of freight shipping services, including:

• Air, sea, and land freight.

• Customs clearance.

• Door-to-door delivery.

• Warehousing and distribution.

• Freight consolidation (LCL and FCL for sea freight).

• Cargo insurance.

• Supply chain management and logistics solutions.

You can request a quote by contacting our customer service team. Please provide details like the origin and destination, type of cargo, dimensions, weight, and preferred shipping method (air, sea, land).

• Air Freight: Ideal for urgent, lightweight, and high-value shipments.

• Sea Freight: Cost-effective for large, non-urgent shipments.

• Land Freight: Great for regional deliveries or short distances. Our team can help you choose the best option based on your budget, timeframe, and cargo specifications.

• LCL (Less than Container Load): Your shipment shares container space with other cargo. Best for smaller shipments that don't fill a full container.

• FCL (Full Container Load): You have exclusive use of an entire container, ideal for larger shipments or sensitive cargo that requires more control.

Yes, Pertinence offers door-to-door delivery services. We can handle everything from pickup at the origin to delivery at the destination, including customs clearance and local transportation.

The most common documents required are:

• Commercial Invoice attested by chamber of commerce.

• Packing List.

• Bill of Lading or Airway Bill.

• Certificate of Origin attested by chamber of commerce.

• Export/Import Licenses.

• Cargo insurance.

• Customs Declaration.

We can guide you through the documentation process to ensure a smooth shipping experience.

Yes, Pertinence provides customs brokerage services to manage the entire customs clearance process. Our team will handle the paperwork and make sure your goods meet all import/export regulations.

Freight costs are based on several factors, including:

• Type of transport (air, sea, land).

• Cargo weight and volume (chargeable weight).

• Example for Air freight: 120 x 50 x 80 divided by 6000 = 80 KG.

• Example for Courier Express: 120 x 50 x 80 divided by 5000 = 96 KG.

• Example For Road LTL: 120 x 50 x 80 divided by 4000 = 120 KG.

• LCL is calculated primarily by volume, usually in cubic meters (CBM).

• Distance between origin and destination.

• Customs duties, taxes, and fees.

• Special handling or services (e.g., hazardous materials, refrigeration).

You can request a personalized quote for accurate pricing.

The transit time depends on the mode of transport and the distance:

• Air Freight: 2-5 days.

• Sea Freight: 6-12 weeks.

• Land Freight: 5-7 days We’ll provide you with an estimated delivery time when you book your shipment.

Yes, Pertinence offer shipment tracking services. Once your shipment is booked, you’ll receive a tracking number or link to monitor the status and progress of your cargo in real time.

Yes, Pertinence offers cargo insurance to protect your goods from loss or damage during transit. You can opt for comprehensive insurance coverage depending on the value and type of your shipment.

Incoterms (International Commercial Terms) define the responsibilities of buyers and sellers in international shipping, including who is responsible for costs, risks, and customs duties at each stage. Understanding Incoterms helps prevent misunderstandings between parties.

Delays can occur due to customs issues, port congestion, weather, or strikes. In the event of a delay, our team will keep you informed and work on alternative solutions if necessary to minimize any impact on your business.

Certain types of cargo, such as fragile, perishable, or hazardous items, may require special packaging. Our team will advise you on the best packaging options to ensure your goods are protected during transit.

At Pertinence, we take confidentiality seriously. We ensure that all personal information, such as identification details, email addresses, phone numbers, or any other information provided on our website, will not be shared or sold to any person, business, or entity.

You can reach our customer service team through the following:

• Phone: +965 55515511
• Email: contact@pertinencekw.com.